Question 1

How do we wash your clothes?

Accepted Answer

All clothing is washed in cold water, only. Heat is known to break down dyes in the clothing and exacerbate shrinkage.

However, if you prefer your clothing to be washed in hot or moderately hot water, please request it in the “special instructions” section of the checkout process, and our Soap Star will honor your request.

Question 2

What type of Fabric Softener do you use?

Accepted Answer

We don't use it. Fabric Softener is not recommended!

Fabric Softener is known to irritate sensitive skin, and it also generally leaves a layer of residue on your clothes while reducing the absorption of your towels. In other words, it stains your clothing!

That said, if you prefer the use of Fabric Softener, please request it in the “special instructions” section of the checkout process. At pickup, please provide the fabric softener you'd like to use and our Soap Star will accommodate.

Question 3

Which laundry detergents do you use?

Accepted Answer

Your Soap Star uses the most recognized, highly rated and trusted brands in the market - Tide & Persil are both rated as excellent by consumer reports. We use non-scented versions of both Tide & Persil.

Question 4

Do you mix customer clothing/orders?

Accepted Answer

Absolutely not, never! Soap Stars keep your clothes separate from others during every step of the process (i.e. pickup, sorting, washing, drying, folding, bagging, delivery).

Question 5

Do you support customers with sensitive skin or allergies?

Accepted Answer

Of course, we do! Your Soap Star uses the following hypoallergenic detergents: Persil Power Liquid Sensitive Skin, Tide Free & Gentle and all Free & Clear.

To request this option, please indicate "Allergens" in the "special instructions" section of the checkout process. If you have a preferred detergent of the 3, please indicate it in the "special instructions" section, as well.

Best part, there is no additional fee for this service.

Question 6

Do you offer an air dry service?

Accepted Answer

Your wish is our command!

If you have items you'd like us to air dry, please note it in the "special instructions" section of the checkout process. Please place the clothing in a separate bag and label the bag "air dry". This will alert your Soap Star of the items that require air dry.

Question 7

For your air dry service, can you return clothing on hanger?

Accepted Answer

Absolutely!

We ask that you include the hangers with your laundry and indicate in the “special instructions” section of the checkout process which items you wish to hang and air dry.

FAQ